AIDA Assist wireless nurse call system

AIDA Assist, the leading 2nd generation nurse call system 

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Our state-of-the-art, app-based nurse call system is a cost-effective way to future proof your care service. AIDA Assist has been designed to evolve with the changing needs of your service, the care sector and the changing requirements of the regulators.

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care vision

Integration Partners

AIDA Assist is the only system that seamlessly integrates with these leading care technologies
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advanced nurse call technology reporting

AIDA Assist

AIDA Assist records and delivers data that creates safer, more efficient care services and more profitable care businesses.

Our powerful platform strengthens and simplifies care evidencing, reduces the burden of admin, and increases reporting accuracy and your understanding of carer and resident activity.

Every care moment is an opportunity to collect meaningful data that can be analysed and shared to encourage improvements in wellbeing and care delivery. AIDA Assist captures this data from every care moment, giving managers full oversight of care provision for the first time.


Why have we evolved nurse call technology?

The care industry still relies largely on limited, analogue technology. For some care services that's enough and will continue to be enough, but for those striving for constant improvement, technology that sits of the heart of the service needs to do more.

The potential has always been there for nurse call systems to reduce the burden on carers and deliver rich data that can help care leaders improve safeguarding, efficiency and evidencing. That potential has now been realised by data-led systems like AIDA Assist.

Care compliance

Care Compliance

By automating much of the care reporting traditionally done manually, Arquella improves the integrity and accuracy of your care evidencing.


  • Automatically record care interactions to ensure 100% accuracy and zero gaps
  • Access compliance reports quickly and easily, to save from cross-referencing and compiling separate data sources
person centred care

Enhancing care

With 24hr access to in-depth actionable insights, you can not only see the full picture in real-time but also easily understand what can be done to
make it better.

  • Monitor care provision in real time and proactively address issues before they become problems
  • Manage and monitor call response time and the details of every interaction
Care home manager


Replacing anecdotal evidence with the indisputable data gives you the power to make effective management decisions more quickly.

  • Send extra support to areas where calls are taking longer to answer
  • Review busy periods from previous days and adjust rotas accordingly
care management software

Profitability & Efficiency

Improved profitability and efficiency are natural by-products of a more efficiently run care home. With the future-proofing that Arquella technology
provides, that profitability and efficiency is guaranteed for as long as you remain a valued partner.

  • Future proof technology and replace expensive up-front costs with a manageable monthly fee
  • Reduce time spent on manual reporting and admin to focus resources on quality of care

Yorkare Homes needed a cutting-edge nurse call system for our new development, Tranby Park. We wanted a system that was future proof and that enabled us to easily analyse the performance of the service on an ongoing basis. We’d used traditional wireless and hardwired systems in the past, but the reporting wasn’t in depth enough for what we had in mind and functionality was limited. After speaking to Arquella it was clear they had something very different to the norm and their advanced features were a great fit for the Tranby Park ethos. Installation was quick with minimal disruption and the level of support we’ve received since has been excellent. The system provides good oversight of what is currently happening for management, so they can send extra support to areas where calls are taking longer to answer. We can also review busy periods from previous days and adjust future rotas accordingly. Our staff like the system, which is very important, and as a company Arquella are very approachable and supportive. We have since installed AIDA Assist in two additional Yorkare developments, with others likely to follow. We look forward to a long partnership with the Arquella team


Jonathan Garton

Operations Director, Yorkare Homes

A huge frustration for me as a care provider was the inability for nurse call systems to inform care planning. Most systems can provide a list report of time and frequency of calls and the response time from staff. From my perspective, this is a very limited data set that is missing the most obvious opportunity for the carer to log the ‘reason for call’. Working with Arquella, we are developing a carer input screen that will code all alarms and enable us to identify trends and inform care plans. This will be followed by a Task scheduling functionality for prompting medication, pressure areas care, night checks and fluids. Using API exports we hope to streamline the point of care records keeping that is recorded in or Electronic Care Planning system.


Harvey Hillary

Owner of Nyton House, Chichester

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