Customer Success Manager

About the job

We're Hiring: Customer Success Manager - Healthcare Tech

Location: Dinnington Office

Salary: Negotiable based on experience.

As a Customer Success Manager within Arquella, your primary focus will be to cultivate strong relationships with our clients and ensure their success with our products.

Here's an overview of your responsibilities:

Oversee and continually enhance the customer relationship pathway, ensuring an optimal experience for all clients.
Drive business growth and profitability by identifying opportunities for upselling (with a commission for successful deals) and strategies to minimise customer churn.
Utilise the CRM system for detailed weekly reporting and forecasting, providing valuable insights to the Operations and Sales teams.
Analyse customer data through the Arquella Connect Dashboard regularly, aiming to improve customer experience and maximise value.
Conduct comprehensive product demonstrations, showcasing the full capabilities of our technology to customers.
Lead the onboarding and training processes, using our extensive range of training videos and presentation decks, ensuring customers receive the support they need to succeed.
Deliver customer training sessions via virtual platforms and videos, ensuring engaging and informative learning experiences.
Manage scheduling for installations, customer call-outs, and hardware upgrades efficiently through the CRM system, ensuring thorough reporting.
Collaborate with the Operations team to manage the annual maintenance schedule effectively.
Evaluate and enhance our training materials and communication tools to meet and exceed customer needs.
Act as a mediator between clients and our organisation, facilitating discussions and solutions to any challenges that arise.
Address and resolve customer inquiries and complaints, providing top-tier support. This includes coordinating with technical support when necessary and ensuring issues are followed up on until resolution.
Work closely with internal departments, such as Technical Support and Sales, to swiftly identify, qualify, and resolve customer issues.
Commit to delivering excellence in customer success, actively contributing to weekly KPIs for monthly and quarterly reviews.
Maintain consistent communication with clients, ensuring they are informed and supported throughout their journey with us.

This Customer Success Manager role is central to fostering strong client relationships, guaranteeing that every customer benefits from dedicated support and achieves success through our products.

Why Arquella?

Join our mission to enhance healthcare delivery through innovative technology. Benefit from a dynamic role with significant growth potential and a company culture that values impact and ambition.

Apply Now: Be part of shaping the future of healthcare technology. Please submit your application, and let's drive change together.